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Business in brief: Mercy adds customer service chatbot, CoxHealth plans software upgrade
2023-12-21 [news.yahoo.com]
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Xfinity hack could compromise user information from 36 million customers, state AG says
2023-12-20 [news.yahoo.com]
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Rite Aid used AI facial recognition tech. Customers said it led to racial profiling.
2023-12-20 [news.yahoo.com]
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Xfinity data breach, Comcast hack affects nearly 36 million customers: What to know
2023-12-20 [news.yahoo.com]
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Airbnb fined A$15m for misleading Australian customers
2023-12-20 [news.yahoo.com]
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Airbnb admits misleading Australian customers by charging in US dollars instead of local currency
2023-12-20 [news.yahoo.com]
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Google to pay $700 million to US customers, states in Play store settlement
2023-12-19 [news.yahoo.com]
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MongoDB warns breach of internal systems exposed customer contact info
2023-12-18 [theregister.co.uk]
PLUS: Cancer patients get ransom notes for Christmas, Delta Dental is the latest MOVEit victim, and critical vulns Infosec in brief MongoDB on Saturday issued an alert warning of "a security incident involving unauthorized access to certain MongoDB corporate systems, which includes exposure of customer account metadata and contact information." Details >

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Aqua Ohio customers to pay more for water, sewer service
2023-12-16 [news.yahoo.com]
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Energy firms must help struggling customers under new rules
2023-12-14 [bbc.co.uk]
New Ofgem rules mean affordable payment plans and even repayment holidays will now be available. Details >

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FCC reminds US mobile carriers that customer data needs to be protected
2023-12-13 [theregister.co.uk]
Telcos schooled on how to combat SIM swapping and port-out fraud The US Federal Communications Commission (FCC) is reminding telcos of their obligations to keep consumers safe from SIM swapping and port-out scams. Details >

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ScotRail consults customers on ending alcohol ban
2023-12-08 [bbc.co.uk]
The online survey comes three years after restrictions were introduced to stop the spread of Covid-19. Details >

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Best Banks for Customer Experience - CNET
2023-12-07 [news.cnet.com]
Finding the right bank for you isn Details >

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Best Banks for Customer Experience - CNET
2023-12-07 [news.cnet.com]
Finding the right bank for you isn Details >

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C3.ai Inc (AI) Reports Accelerated Revenue Growth and Expanding Customer Engagement in Q2 FY24
2023-12-06 [news.yahoo.com]
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HP exec says quiet part out loud when it comes to locking in print customers
2023-12-04 [theregister.co.uk]
Funny how marketing messages change depending on the audience HP is squeezing more margin out of print customers, the result of a multi-year strategy to convert unprofitable business into something more lucrative, and says its subscription model is "locking" in people. Details >

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HP exec says quiet part out aloud when it comes to locking in print customers
2023-12-04 [theregister.co.uk]
Funny how marketing messages change depending on the audience HP is squeezing more margin out of print customers, the result of a multi-year strategy to convert unprofitable business into something more lucrative, and says its subscription model is "locking" in people. Details >

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British Library begins contacting customers as Rhysida leaks data dump
2023-11-29 [theregister.co.uk]
CRM databases were accessed and library users are advised to change passwords The Rhysida ransomware group has published most of the data it claimed to have stolen from the British Library a month after the attack was disclosed. Details >

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Amazon to Release Q, an AI Chatbot for Corporate Customers
2023-11-28 [news.yahoo.com]
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Amazon to Release an AI Chatbot Called Q for Corporate Customers
2023-11-28 [news.yahoo.com]
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Anger as some Google cloud customers locked out of files
2023-11-28 [bbci.co.uk]
Google is investigating reports that some users of its Drive service cannot access recent files. Details >

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Customers furious after HSBC down for more than 24 hours
2023-11-25 [bbci.co.uk]
The firm says it is "really sorry" for the problem, which comes on the busy shopping day Black Friday. Details >

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John Lewis to offer health checks to customers
2023-11-24 [bbc.co.uk]
The department store is partnering with Covid-19 testing firm Randox Health to offer new services. Details >

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HSBC down: Customers furious over ongoing bank outages
2023-11-24 [bbci.co.uk]
The firm says it is "really sorry" for the problem, which comes on the busy shopping day Black Friday. Details >

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Thousands of HSBC customers in Britain report mobile banking outages
2023-11-24 [news.yahoo.com]
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HSBC mobile banking app down for thousands of customers on Black Friday
2023-11-24 [news.yahoo.com]
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Attack on direct debit provider London & Zurich leaves customers with 6-figure backlogs
2023-11-23 [theregister.co.uk]
Customers complain of poor comms during huge outage that Details >

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Sumo Logic wrestles with security breach, pins down customer data
2023-11-21 [theregister.co.uk]
Compromised AWS account led to fears that user info could have been exposed to cybercriminals Sumo Logic has confirmed that no customer data was compromised as a result of the potential security breach it discovered on November 3. Details >

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Insider Sell Alert: Chief Customer Officer Matthias Dollentz-Scharer Sells Shares of Dynatrace Inc
2023-11-19 [news.yahoo.com]
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Samsung UK discloses year-long breach, leaked customer data
2023-11-17 [theregister.co.uk]
Chaebol already the subject of suits for a pair of past indiscretions The UK division of Samsung Electronics has allegedly alerted customers of a year-long data breach  Details >

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Illinois casino customers, employees targeted by data breach
2023-11-17 [news.yahoo.com]
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Siena AI raises $4.7M to develop an empathic AI customer service agent
2023-11-16 [news.yahoo.com]
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Water companies forced to compensate customers
2023-11-14 [news.yahoo.com]
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DIY retailer Kingfisher launches AI-powered customer assistant
2023-11-14 [news.yahoo.com]
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Microsoft 365 down for some customers in UK and Europe
2023-11-10 [bbci.co.uk]
Users are complaining of problems accessing workplace app Teams and the Xbox gaming platform. Details >

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Microsoft 365 down for some customers in UK and Germany
2023-11-10 [news.yahoo.com]
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Carmakers urged to enhance customer experience throughout vehicle lifetime
2023-11-08 [news.yahoo.com]
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1 in 5 VMware customers plan to jump off its stack next year
2023-11-08 [theregister.co.uk]
Forrester predicts the loss of custom for Virtzilla following Broadcom takeover Forrester reckons that up to 20 percent of VMware enterprise customers will set in train plans to escape its extensive virtualization stack in the coming year. Details >

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Go digital or else: Citibank tells customers to ditch paper statements or lose digital access
2023-11-07 [news.yahoo.com]
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Irate bank customers see deposit delays spill into Monday now. Here
2023-11-06 [news.yahoo.com]
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Touchscreen card devices may prevent blind customers paying
2023-11-05 [news.yahoo.com]
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Verizon customers in Texas lost service Friday morning. Here
2023-11-03 [news.yahoo.com]
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Potbelly Third Quarter Revenue Climbs on Customer Traffic, Digital Sales
2023-11-02 [news.yahoo.com]
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Panera Displays New Caffeine Warnings After Customer Death: Report
2023-10-29 [news.yahoo.com]
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Customers Bancorp, Inc. (NYSE:CUBI) Q3 2023 Earnings Call Transcript
2023-10-29 [news.yahoo.com]
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Comcast Falls as NBC Owner Sheds Broadband, Cable Customers
2023-10-26 [news.yahoo.com]
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Why Costco Customer Experience Unlikely To Change Amid New Management (and How To Score Half Off a Membership Right Now)
2023-10-25 [news.yahoo.com]
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Number of Citizens customers drop amid
2023-10-24 [news.yahoo.com]
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Over 9,500 Bank of Canton customers may have had personal information exposed due to data breach
2023-10-24 [news.yahoo.com]
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Customers of Deutsche Bank units lodge surge in complaints, consumer group says
2023-10-23 [news.yahoo.com]
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Casio keyed up after data loss hits customers in 149 countries
2023-10-19 [theregister.co.uk]
Crooks broke into the ClassPad server and swiped online learning database Japanese electronics giant Casio said miscreants broke into its ClassPad server and stole a database with personal information belonging to customers in 149 countries. Details >

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Qantas cargo customers seek fee waivers after shipping disruption
2023-10-18 [news.yahoo.com]
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Energy firms ordered to contact struggling customers
2023-10-18 [news.yahoo.com]
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FTX Latest: Singh Says Alameda Line of Credit Helped Customers
2023-10-17 [news.yahoo.com]
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Sling TV is Offering New Customers 50% Off Their First Month - CNET
2023-10-17 [news.cnet.com]
With this deal, you can try out one of our favorite live TV streaming services for just $20. Details >

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Down and out: Barclays Bank takes unplanned digital detox, customers not invited
2023-10-17 [theregister.co.uk]
Account holders reach for telephone as mobile and web services crash Online services with UK-based Barclays Bank have taken a nosedive. Details >

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Rite Aid has filed for bankruptcy. What it means for the pharmacy chain and its customers
2023-10-16 [news.yahoo.com]
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20 Creative Ways to Attract Customers
2023-10-15 [news.yahoo.com]
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Wells Fargo rolls out financial planning tool to almost 70 million customers
2023-10-12 [news.yahoo.com]
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Rental-car customer satisfaction grows in latest J.D. Power survey
2023-10-11 [news.yahoo.com]
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Unity CEO Resigns After Controversial Pricing Change That Prompted Customer Backlash
2023-10-10 [news.yahoo.com]
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SAP customers on brink of ERPocalypse as 2025 support cliff looms for ECC
2023-10-10 [theregister.co.uk]
When German vendor promised service until 2027, not everyone qualified Half of SAP clients relying on ECC  Details >

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23andMe Customers
2023-10-07 [news.yahoo.com]
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Lyca Mobile says customer data was stolen during cyberattack
2023-10-06 [news.yahoo.com]
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SLO County outage leaves more than 2,000 PG&E customers without power
2023-10-04 [news.yahoo.com]
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UPS and FedEx customers regain upper hand in delivery price battle
2023-10-03 [news.yahoo.com]
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British water companies ordered to repay $139M to customers for poor performance
2023-09-26 [news.yahoo.com]
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Water firms forced to pay back customers for poor performance
2023-09-26 [bbci.co.uk]
Regulator Ofwat orders companies in England and Wales to cut bills after missing targets. Details >

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GM, Stellantis dealers and customers face dwindling parts as UAW strike expands
2023-09-23 [news.yahoo.com]
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Costco recalls roughly 48,000 mattresses after over 500 customers report mold growth
2023-09-23 [news.yahoo.com]
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TransUnion reckons big dump of stolen customer data came from someone else
2023-09-21 [theregister.co.uk]
Prolific info-thief strikes again Days after a miscreant boasted leaking a 3GB-plus database from TransUnion containing financial information on 58,505 people, the credit-checking agency has claimed the info was actually swiped from a third party. Details >

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TransUnion reckons big dump of customer data came from someone else
2023-09-21 [theregister.co.uk]
Prolific info-thief strikes again Days after a miscreant boasted leaking a 3GB-plus database from TransUnion containing financial information on 58,505 people, the credit-checking agency has claimed the info was actually swiped from a third party. Details >

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T-Mobile Glitch Showed Customer Data to Wrong Account Holders
2023-09-20 [news.yahoo.com]
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Another Biloxi casino suffers cyberattack as hackers access customer loyalty database
2023-09-16 [news.yahoo.com]
 Details >

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Caesars says cyber-crooks stole customer data as MGM casino outage drags on
2023-09-14 [theregister.co.uk]
Zero-days are so 2022. Why not just social engineer the help desk? Casino giant Caesars Entertainment has confirmed miscreants stole a database containing customer info, including driver license and social security numbers for a "significant number" of its loyalty program members, in a social engineering attack earlier this month. Details >

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Cloud is here to stay, but customers are starting to question the cost
2023-09-11 [theregister.co.uk]
Plus: Spending on AI model training infra now the top priority among datacenter operators Feature Cloud-based infrastructure services date back at least as far as 2006, when AWS introduced its S3 storage platform, followed by Elastic Compute Cloud (EC2) instances. Since then, cloud has become a global industry topping $100 billion in size, but some customers have begun to question the move to these services and started to bring workloads back in house. Details >

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Nikola asks customers to return electric trucks at risk of fires
2023-09-10 [news.yahoo.com]
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Walgreens agrees to pay $44 million to Theranos blood test customers
2023-09-08 [news.yahoo.com]
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Microsoft Says It Will Protect Customers from AI Copyright Lawsuits
2023-09-08 [news.yahoo.com]
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Zopa, the UK neobank, hits 1M customers and raises another $93M
2023-09-08 [news.yahoo.com]
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Bank to help customers catch impersonators during scam calls
2023-09-06 [news.yahoo.com]
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Maker of rapid-fire triggers falsely told customers they are legal, judge says in preliminary ruling
2023-09-05 [news.yahoo.com]
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EE and Vodafone customers able to call after bug fixed
2023-09-05 [news.yahoo.com]
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EE and Vodafone customers able to call after bug fixed
2023-09-05 [bbci.co.uk]
The two providers have offered different accounts of what happened to their networks. Details >

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Customers pan new Walmart shopping cart on social media after limited rollout
2023-09-01 [news.yahoo.com]
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Waitrose glitch cancels customers
2023-08-31 [news.yahoo.com]
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Price rises yet to hit customers, says Salesforce as it raises forecasts
2023-08-31 [theregister.co.uk]
CRM vendor might find itself pushed to the margins to keep investors happy Salesforce has posted upbeat results and raised its forecasts for revenue, operating margin, and operating cash flow for next year. But price rises announced earlier this year are yet to affect customers, the CRM giant said. Details >

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OpenAI launches a ChatGPT plan for enterprise customers
2023-08-28 [news.yahoo.com]
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Spirit Airlines to pay $8.25 million to customers hit with surprise bag fees at the airport
2023-08-26 [news.yahoo.com]
 Details >

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Spirit Airlines to pay $8.25 million to customers hit with surprise bag fees at the airport
2023-08-26 [news.yahoo.com]
 Details >

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Twilio Launches AI Tools to Broaden Customer Data Offerings
2023-08-24 [news.yahoo.com]
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Fyre Festival 2 tickets on sale and customers are buying, disgraced founder says
2023-08-23 [news.yahoo.com]
 Details >

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Federal judge orders utility to turn over customer information amid reports of improper water use
2023-08-23 [news.yahoo.com]
 Details >

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Customer engagement platform Beamer raises $20M
2023-08-21 [news.yahoo.com]
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Public Eye: Banks can waive fees when a customer dies, but do they in Oklahoma?
2023-08-20 [news.yahoo.com]
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Amazon imposes new fees on sellers who ship their own products to customers
2023-08-17 [news.yahoo.com]
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Coinbase gets approval to offer crypto futures to eligible US customers
2023-08-16 [news.yahoo.com]
 Details >

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Bank glitch let customers withdraw extra cash
2023-08-16 [bbc.co.uk]
Bank of Ireland says technical problems, which led to queues at some cash machines, are now fixed. Details >

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Tucson Electric Power Customers Will See Their Rates Rise - CNET
2023-08-16 [news.cnet.com]
Home power customers will pay about $11 more per month beginning in September. Details >

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Put up posters about your poor customer satisfaction, NatWest told
2023-08-15 [news.yahoo.com]
 Details >

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